General conditions of Sale
General conditions of useThe following conditions of use govern the contractual relationship between the MA.FE. SRL and customers who use the site www.youdreamitaly.com.
MA.FE. SRL may modify, integrate or update, in whole or in part, these General Conditions of Use which will be binding as soon as they are published on the website in this section.
We therefore invite the users of www.youdreamitaly.com to regularly access this section to check the publication of the most recent and updated General Conditions of Sale of the website.
Owner of the e-commerce site www.youdreamitaly.com (MA.FE. SRL)
Via E. Scaglione, 379 / C
80145 - Marianella - NA -
VAT / Tax Code: 09642191218
1 - Scope, definitions- The contractual relationship between MA.FE. SRL (hereinafter "Supplier") and the customer of the online store www.youdreamitaly.com, is subject to the following terms and conditions of use. Various contractual conditions are not recognized.
- The customer is a final consumer of the products purchased, unless the products ordered are used in the context of their professional activity.
2 - Conclusion of the contract- The customer can choose the products for sale on MA.FE. SRL, by selecting one of the categories of the PRODUCTS "menu". To add one or more products to the electronic cart just select the "Add to cart" button, then the general summary of the electronic cart will be displayed. o remove the products from the cart, or modify the selected quantities. Once you have completed the selection of the desired products, to continue with the purchase, select the "Confirm Purchase" button to complete the order and payment procedure. To complete the procedure order, the customer must accept the conditions of sale.
- Following the completion of the order procedure, MA.FE. SRL will send the customer an automatic confirmation by e-mail, which will contain the order placed. The MA.FE. SRL is not responsible for any Antivirus or Antispam that blocks the automatic email.
- This confirmation of receipt of the order does not constitute acceptance of the offer, but is only to inform the customer that his order has been received by MA.FE. SRL. The acceptance of the order will be confirmed to the Customer via an additional electronic message (e-mail) only after the customer has made the payment (according to the methods provided on the site). The shipment of the goods will be made only after payment has been made.
3 - Delivery, availability of products- If at the time of the order some selected products are temporarily unavailable, the Customer will be informed of this by the Customer care via email or telephone.
- If one or more products are not available for a long time (more than four weeks), the supplier will inform the customer of the impossibility of the sale, in this case the contract cannot be considered valid and MA.FE. SRL will reimburse the costs incurred by the customer or find another solution in agreement with the customer.
4 - Products orderedThe ordered products will remain the property of MA.FE. SRL until receipt of the total payment. The goods will be shipped only after MA.FE. SRL will have received the payment.
5 - Prices, methods and shipping costs- All prices indicated on the website are expressed in Euros (€) and include VAT.
- Shipping costs are calculated and declared for each shipment during the final phase of filling out the order form. The cost is given by the sum of the weights or volumetric weights and by the country of destination. Any costs that cannot be managed through the E-commerce site (Remote Areas, Bulky Shipments that cannot be managed from the cart, etc.) will be communicated by MA.FE's Customer Care. SRL. Shipping costs are charged to the customer. Shipping costs are visible and available on the relevant information page on the e-commerce site (see section "Shipping and delivery").
- The goods are shipped by specialized express courier.
6 - Methods and conditions of payment- The customer can pay with paypal, credit card, bank transfer and only in ITALY also with postepay and cash on delivery.
- Payment of the purchase price is due at the time of the order. In the event that the buyer has selected the "Bank Transfer" payment method in the order form, the customer undertakes to pay the order price by bank transfer.
- More information and details on payment methods and conditions are visible and available on the relevant information page on the e-commerce site (see section Payment methods)
7 - Warranty- The supplier is responsible for any defects on the products, in accordance with the legal provisions. Some products may have different colors and / or types of packaging from those displayed on the e-commerce site www.youdreamitaly.com. Since these are handcrafted products, small variations are considered natural and therefore cannot be considered as a reason for complaint and / or return of the goods purchased.
8 - Liability- In case of breach of contract by the supplier, the latter is required to pay compensation only if caused by obvious negligence. Compensation claims are not accepted for damage to health, injury to life and physical safety.
- The legal provisions on producer responsibility remain unaffected.
9 - Right of withdrawal- The private buyer has the right to withdraw from the contract concluded with MA.FE. SRL, without any penalty, upon notice within 14 (fourteen) days of receipt of the goods. For perishable and fresh items The customer has the right to withdraw from the purchase of fresh goods at risk of perishable goods in the event that upon receipt, the product is altered or does not have the characteristics specified at the time of purchase. The right of withdrawal for products at risk of deterioration can be exercised by sending, within 24 hours of receipt of the goods, a written communication to email@example.com. The communication must indicate the description of the products to be returned.
- The right of withdrawal is communicated by e-mail to firstname.lastname@example.org, or by registered letter addressed to: MA.FE. SRL Via E. Scaglione, 379 / C - 80145 - Marianella - NA -. The right of withdrawal applies only to products that are intact at the time of return and cannot be exercised for those that have been opened or partially consumed
- The costs for any return of the goods are charged to the customer. The goods must be returned and delivered to the following address: MA.FE. SRL Via E. Scaglione, 379 / C - 80145 - Marianella - NA -
- In the event that the request for withdrawal is valid, the supplier will refund the money already paid by the customer.
- Without the customer's consent, the supplier will not be able to use personal data for market research, opinion polls, etc.
- The customer always has the possibility to check or modify his account and related personal data, stored on the website www. youdreamitaly.com, through "THE CUSTOMER AREA".
- For further information regarding the processing of personal data, please refer to the relevant "Privacy" information page on the website.
11 - Final provisions- All contracts stipulated between the supplier and the customer are governed by the law of the Italian Republic.
- In the event of disputes between the Customer and the Supplier, the Court closest to the supplier's headquarters will be competent, without prejudice to all attempts and instruments of amicable conciliation of the dispute, according to customs and laws in force.
- The contract is binding in all its individual articles.
12 - Intellectual property rightsThe contents of www. youdreamitaly.com, such as, by way of example, the works, images, photographs, drawings, figures, logos and other distinctive signs, dialogues, music, sounds and videos, documents and any other material, in any format, published on the site, including menus, web pages, graphics, colors, patterns, tools, fonts and website design, diagrams, layouts, methods, processes, database, functions and software that are part of www. youdreamitaly.com, are protected by copyright and any other intellectual property right of MA.FE. SRL. The reproduction, in whole or in part, in any form, of www. youdreamitaly.com and its contents of any kind and nature, without the express written consent of MA.FE. SRL.
MA.FE. SRL has the exclusive right to authorize or forbid the reproduction, direct or indirect, temporary or permanent, in any way or form, in whole or in part, of www. youdreamitaly.com and its contents.
About how to use www. youdreamitaly.com, the user is only authorized to view the website and its contents. The user is not authorized to make any reproduction, on any support, in whole or in part of youdreamitaly.com and its contents. Any act of reproduction must be, from time to time, authorized by MA.FE. SRL, if necessary, by the authors of the individual works contained on the website.
Such reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of MA.FE. SRL and the authors of the individual works contained on the website. The user who accesses the website www. youdreamitaly.com undertakes to respect the intellectual property right.
13 - Trademarks and domain namesMA.FE. SRL is the exclusive owner of the right to use the youdreamitaly and "www.youdreamitaly.com" logos and any other distinctive sign that includes the word "youdreamitaly", including the domain names "www. youdreamitaly.com "
All other distinctive signs that distinguish the products sold on youdreamitaly.com and the companies, present on the website, are registered trademarks of their respective owners, and are used within youdreamitaly.com for the sole purpose of distinguishing, describing and advertising the products for sale on the site and their respective companies.
The user is not authorized, except with the consent of MA.FE. SRL and any other owner of registered trademarks, published on the website, to use said trademarks, to distinguish products or services also not similar to those of www. youdreamitaly.com or other trademark owners, nor for any other protected use.
Any use of these trademarks that does not comply with the law and is not authorized is prohibited and has serious legal consequences.
14 - Links to other websiteswww. youdreamitaly.com contains links (links) to other websites, of partners, customers, local public bodies, associations and other economic operators, which have no legal connections with MA.FE. SRL.
MA.FE. SRL does not control these websites, and does not monitor them and their content and functionality. MA.FE. SRL cannot be held responsible in any way for the contents of these websites and the rules adopted by them also with regard to privacy and the processing of the user's personal data during navigation operations.
The image was taken when the product was placed on the site and is purely representative. Ignore any expiration dates on the package.
Manufacturers can change the recipe, allergens or ingredients of the products as well as the packaging without notice. The information may therefore differ from that shown on the site. MA.FE. Srl It is recommended to carefully read the label, the warnings and the instructions on the package before consuming or using the product.